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Shipping and Delivery

Learn more about our shipping and delivery charges

Our Freight rates are designed to offer you the most cost effective and secure system for the quick and efficient delivery of your order. All items are sent including insurance and due to this reason, even physically small items that have a value greater than $55 must be charged at the rates below.

Shipping & Delivery Charges
Locality	Charges (inc GST)	Cubic Weight
Melbourne Metro Same DAY (shipped before 10.30am)	$16.00	Up to 20kg
Country Victoria (Next Day)	$30.00	Up to 20kg
NSW, & QLD (Australian Air Express) Next Day capital	$24.50	Up to 5 Kg
SA, TAS, NSW, QLD (Allied Express) Road Service 2-3 days Approx	$24.50	Up to 20kg
NT, WA (Australian Air Express) Next Day captial	$24.50	Up to 5kg
NT, WA (Allied Express) Road Service 3-4 days Approx	$30.00	Up to 10kg
NT, WA (Allied Express) Road Service 3-4 days Approx	$40.00	Up to 25kg
Please note: Prices are subject to change without notice.

Most orders for items that are in stock are delivered next day to all capital cities. This delivery time is subject to variation without notice depending on courier delays. You will be contacted if extended delays are to occur for any reason. If you wish to find out the stock status of any item, send us an email or give us a call on (03) 9894 1700

For your additional security, Australian Air Express Couriers (AAE) require a signature when delivering your parcel. If no one is available at the time of delivery, a note will be left directing you to the nearest post office or AAE depot to collect and sign for the item.

We do request that all items are delivered to an address that will be occupied during business hours and therefore prefer to send to work addresses.

We do not send large Items to P.O. Boxes (only up to 5kg in cubic weight).

When you reach the checkout page, you will see a tally of your order before and after freight has been included. If there is any variation on our freight charges, you will be contacted for approval before any processing. This usually only occurs if the items ordered are extremely large or many large items are ordered.

Charges

Our secure online ordering system is not a live transaction processing system. This means that when you place an order for an item, your details are securely made available to us but your credit card is not automatically charged. We verify all your details then call you for a verbal confirmation before any charges are made to your card. This is for the security of both you the customer and us the retailer. Of course if you are an existing customer or have bought before we will not bother in calling you.

You will only be charged for the goods ordered plus the freight charge. Additional handling, processing or transaction fees may occur.

As mentioned in our privacy policy page, all your details are strictly kept for Reflections AV Australia purposes only. In regards to credit card details, we will use the card number provided for the immediate order placed. Your card details are then permanently discarded and not stored on any database, on-line server etc. We will therefore require your credit card details for any future online purchases.